User Back

8.00$

Review Date

01-04-2021

Author

Lee Le

Release date

2014

Marketplace

Pricing options

Monthly payment

Ratings

8.6

Ease of use

Easy

Type

Feedback

Money-Back Guarantee

No

Support type

Emails, Help center

Payment Options

Master Card, Stripe, Visa Card

Free Trail

14 Days

Analytics

Available

Subscription Type

Monthly

Upgrade Option

Basic, Standard, Growth, Premium

Integrations

Asana, Jira, Trello, Wordpress plugin, Zapier

Supported Device

Android, Browser

Mobile app

Not Available

User limit

15 users, 2 Users, 5 Users, Unlimited

Storage Limit

Unlimited

Userback is a customer-friendly feedback tool that can report a bug, issues easily with annotated screenshots, videos, and comments.

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Overview

Userback is a customer feedback tool that allows you to collect as well as handles visually appealing feedback from the customer with the use of video clips and annotated screenshots.

A customer-friendly feedback tool where no need to write any emails you can quickly and easily report a bug.

With the use of the video screen recording option, you can remove the confusion between customer and developer, so collect feedback directly from customers and convert them to action points in one place. Managing revisions based on the client feedback and get client approval in the same place.

Features

  • Get visual feedback from any page in your web application
  • Share the image, video, and pdf with the client and quickly collect actionable points
  • With annotations, users can write comments on the screen easily it will give more understanding of what was the issue
  •  Even you can brand your business by adding logo and brand colors on feedback annotations
  • Userback gives the option to easily set up notifications, so you won’t miss any new feedbacks or updates
  • This tool works on both live and local sites

This tool is mainly developed for web agencies, software companies, designers, and developers.

user back

Why Userback Is Essential?

  • Collecting feedback in realtime made easy, one step forward to get client feedback from the email method.
  • Bug tracking, testing, and monitoring the revisions can also be done
  • Your clients and team can give visual feedback from your website without leaving that particular page.
  • Users can convey the bugs or feedback with voice and video.
  • Instantly turn your design into a dynamic canvas ready for feedback.
  • To make customer feedback and managing those feedback easy Userback is essentials.
  • Even you can integrate this with the most popular project management tools like Trello, Jira, Asana, and even fro Zapier, Slack, and WordPress.
userback annotation

Pricing Details

Userback is a great tool for your web agency you can start with their 14 days free trial once you feel it’s a good tool for your agency you can go with any of these plans.

user back pricing

Check out full  Pricing Details

Pro’s and Con’s

PROS:

  • The ability to draw and taking screenshots makes users express their issues and bugs smoothly
  • Video feedback is an excellent option
  • Integration with most popular project management tools amkes organization of tasks easier
  • Good support system

CONS:

  • Sometimes graphics and text are not visible in taken screen shot
  • Tooltips for user login will be helpfull

Final Verdict

Userback is a great tool to get real-time customers to feedback and maintaining those feedbacks, If you are running a web agency this tool makes a perfect option for a feedback system.

Checkout the Userback use cases and if you think this tool helps for your business go and purchase the tool based on your requirements.

Videos: User Back

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