Reported On: December 27, 2021
Reported By: Daniel Roger Casanova

Sold On: Appsumo

Founder: Unknown

Helpshelf, a B2B SaaS app that offers support ticket management and knowledge base tools, has recently been acquired. The announcement was made by the new owner in a post on social media

Issue Reported: 

Product Acquired

Positive Notes

Helpshelf first gained popularity when it was launched in 2019 and AppSumo offered it as a deal. To my knowledge, Helpshelf is still operating and providing services to its users.

Helpshelf was discovered and Acquired through microAcquire, a platform that connects buyers and sellers of SaaS businesses. The announcement was made by the new owner in a blog post on December 22, 2021. The founder of Helpshelf was not named in the announcement.

20230406 131530

As per the new owner, After acquiring the platform, the first couple of months will be focused entirely on the tech side, refreshing, bug-fixing, streamlining, and adding features.

Now by having a solid dev team and a good handle on the tech side, the new owner wants to focus on branding, marketing, and growth. Moreover, the intention is to establish a clear brand identity. Although the platform’s future is unknown, we look forward to seeing how it evolves under new leadership.

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